We were commissioned in November 2015 to build an application to replace 2 legacy systems providing Legal Indemnity insurance products. The projects key aims were to:
- Move away from legacy infrastructure
- Rationalise the insurance products on offer
- Improve users efficiency and reduce calls to an internal underwriting team
- Improve the tracking of financial transactions.
- Maintain the current user base
Context
The Legal Indemnity products are made available to Solicitors and Licensed Conveyancers involved in property and land sales and also to Genealogists dealing with the management of missing beneficiaries when dealing with an estate.
The existing LION application was divided into 2 separate sections, one available to external users and the other for AVIVA users. External users could purchase standard policies on account, whilst AVIVA users could tailor their indemnity products to particular circumstances, creating bespoke policies.
Project Challenges
The project was undertaken using an Agile methodology with a small core team of subject matter experts and business analysts. The main challenges facing the project team and the IQUO developers were:
- Bringing 2 largely different systems together into one application
- Re-designing document templates for system generated policy documentation
- Designing an intuitive user interface to negate the need for remotely delivered user training
- Improving financial management processes whilst maintaining financial control measures
Technical achievements
The LION application was based upon the core iQUOGold application that we have developed. The application is written in Java and utilises a STRUTS control framework and integrates into a SPRING framework. Key achievements in this implementation are:
- Sophisticated user account management including:
- Organisation registration
- Devolved user management
- Instant access to documents and policies created for the external organisation by an AVIVA user
- Complex document templates
- Standard policies with multiple covers
- Editing of standard products to create a bespoke policy
- Addition of graphics within policy documents
- Bespoke financial transaction management processes
- Self-generated remittance advices
- Outstanding payment control
- Providing detailed audit records to support regulatory standards.
- Interfaces into legacy policy and financial systems